Collectly

Collectly is a sophisticated medical billing and patient financial engagement platform designed to bridge the gap between healthcare providers and patient collections. By integrating directly with existing Electronic Health Record (EHR) and Practice Management (PM) systems, it automates the entire billing lifecycle. The platform leverages intelligent algorithms to determine the best time and channel to reach patients, utilizing SMS, email, and paper mail. It emphasizes a modern, 'retail-like' payment experience, providing patients with clear, easy-to-understand digital statements and flexible payment options, which significantly reduces the administrative burden on medical staff while accelerating cash flow.

Collectly automates patient outreach through multi-channel communication including SMS, email, and automated voice, ensuring patients are notified of their balances immediately after a claim is adjudicated.

Direct EHR/PM Integration

The platform features bi-directional integration with major systems like Athenahealth, eClinicalWorks, and Modernizing Medicine, ensuring that all payment data and communication logs are synced in real-time without manual data entry.

Digital Statement Delivery

Instead of confusing paper statements, Collectly provides clear, mobile-optimized digital statements that break down charges, insurance adjustments, and amounts owed in a user-friendly format.

Flexible Payment Options

Patients can settle balances via a 'One-Click' payment portal, Apple Pay, Google Pay, or set up automated, interest-free payment plans based on criteria defined by the practice.

Patient Support Chat & Help Desk

A built-in support system allows patients to ask billing questions directly within the payment portal, reducing the volume of inbound phone calls to the practice’s front office.

Large practices use Collectly to standardize their billing processes across multiple locations, reducing the days in Accounts Receivable (AR) and improving overall collection rates through automation.

Dental and Vision Clinics

Specialty clinics leverage the platform to provide a modern, digital-first experience that matches the aesthetic expectations of their patients, leading to higher satisfaction scores and repeat visits.

Hospital Systems and Ambulatory Surgery Centers

High-volume facilities use the platform to manage complex billing cycles and provide transparent cost estimates, helping patients manage large balances through structured payment plans.

Medical Billing Companies

Third-party billing services utilize Collectly as a value-added layer for their clients, automating the patient-pay portion of the revenue cycle to increase profitability and decrease manual labor.