Aisera

Aisera is an AI Service Management (AISM) platform designed to automate and improve various service management processes within an organization. It leverages artificial intelligence, including natural language processing and machine learning, to provide self-service capabilities, automate workflows, and offer insights to enhance efficiency and user experience across IT, HR, and customer service departments.

• AI-Powered Self-Service: Provides a virtual assistant for employees and customers to resolve issues and answer questions.
• Automated Workflows: Automates routine tasks such as password resets, incident resolution, and service requests.
• Proactive Issue Resolution: Identifies and resolves potential issues before they impact users.
• Analytics and Insights: Offers insights into service performance, user behavior, and areas for improvement.
• Integration Capabilities: Integrates with existing IT service management (ITSM), HR, and CRM systems.

• IT Service Management: Automates IT support tasks, reduces ticket volume, and improves resolution times.
• Human Resources: Automates HR processes such as onboarding, benefits enrollment, and policy inquiries.
• Customer Service: Provides self-service options for customers, improving customer satisfaction and reducing support costs.
• Employee Self-Service: Empowers employees to resolve issues and access information on their own, improving productivity and satisfaction.
• Automation of Routine Tasks: Automates repetitive tasks across various departments, freeing up employees to focus on more strategic initiatives.